Frequently Asked Questions

Our fabric range is available to order to trade only. Please get in touch with our super friendly showrooms or email us if you need assistance.

Of course! We can happily advise you on how to make an order through a trade professional e.g. interior designer, upholsterer.

Please email us so we can help you with the best way forward.

Our fabric samples are available to order through our showrooms.

We digitally print our fabric in Sydney, Australia. Our printers specialise in digital printing on natural fibres using water-miscible reactive dyes. They pride themselves on unsurpassed print quality with perfect colour balance and exquisite detail.

We print all our fabric orders on demand to minimise wastage. Any offcuts are cut into samples or sold as remnants to the public.

Our Belgian linen range is sourced from Libeco, a Belgian textile company which manufactures and distributes linen. Libeco is a 5th generation family business with an outstanding reputation.

Libeco’s mission is to work with flax farmers, spinners and finishers to create the highest possible added value with the smallest possible ecological footprint. They always choose the most sustainable methods out of respect for their raw material.

Read more about their sustainable practises here.

Yes, our range is available on a a variety of commercial base cloths upon request. Please note that minimums apply for commercial orders. Please email your enquiry to your preferred showroom or email us.

Our wallpaper range is available to order to trade customers only. Please get in touch with our super friendly showrooms or email us if you need assistance.

Of course! We can happily advise you on how to make an order through a trade professional e.g. interior designer, upholsterer.

Please email us so we can help you with the best way forward.

Our wallpaper samples are available to order through our showrooms.

Our wallpaper is digitally printed in Sydney, Australia, using eco-solvent and non-toxic inks. We print orders on demad to minimise wastage.

Our paper is a latex saturated stock, made from 30% recycled materials and 70% renewable cellulose fibres and can be recycled. It is free of lead, heavy-metals, PVC and ozone depleting chemicals.

Our selection of stock adheres to the following fire safety standards: ASTM-E84: Class A (USA); AS-3837: Group 1 (AUS). The mill where our paper is produced is located in the US and is compliant with the Legal Timber Protection Act, Clean Air Act and Clean Water Act as well as European REACH and CSPIA standards.

Our wallpaper range is available on a commercial grade (Type II) stock. The commercial grade stock, called Terralon, is 132cm wide which is wider than our smooth matte stock. Samples are available to order upon request.

Please email one of our showrooms to view our commercial grade samples..

We highly recommend you use a professional decorator to hang the wallpaper however our wallpaper is easier to hang than traditional wallpaper.

Our wallpaper is supplied untrimmed and will require double-cutting on the wall. There is a 1cm overlap each side of the printed pattern.

For all Australian based customers, we would be happy to suggest a few recommended professional decorators in your area. Please email us for a recommendation.

Please see our wallpaper hanging instructions here.

We recommend you use a professional decorator to hang the wallpaper.

Our wallpaper lengths are 30 metres/32 yards on a roll.

We can help estimate how much wallpaper you need if you can provide the height and length (ignoring standard doors and windows). You can also use our wallpaper calculator for an estimate.

Alternately you may need to get a quote from a professional decorator who will estimate the quantities for you.

We can accomodate custom colourways however it can be dependant on the artwork. There are additional fees for artwork set-up and sampling.

Please email any custom colourway enquiry to your preferred showroom or email us.

Yes! We love creating custom designs in collabroation with like minded bsuiness.

Please email us to discuss your custom design.

We can ship internationally. Please email us with your delivery address and items you would like to order so we can provide shipping costs.

If you are not completely happy with your purchase, you may return the goods for a full refund less shipping costs. Please notify us within three days of receipt of goods and return the goods to us within 10 days to be eligible. Items must be unwashed, unused and in original packaging with tags intact.

Please notify us by email at hi@louisejones.com.au stating the item details and whether you would like refund or exchange.

We do not offer refunds or replacement for goods that are damaged from misuse, including failure to follow care and maintenance instructions.